ShiXiaozhong
TPToss payments 개발자 커뮤니티
•Created by ShiXiaozhong on 4/12/2024 in #🌎┃global-support
need help about refund
Hi guys，do you have a private communication channel for support?
25 replies
TPToss payments 개발자 커뮤니티
•Created by ShiXiaozhong on 4/12/2024 in #🌎┃global-support
need help about refund
Got it, thanks
25 replies
TPToss payments 개발자 커뮤니티
•Created by ShiXiaozhong on 4/12/2024 in #🌎┃global-support
need help about refund
It's ok that the customer paid order by using the virtual account and refunded by using the associated real bank account, as long as the bank account and holder name are correct, right?
25 replies
TPToss payments 개발자 커뮤니티
•Created by ShiXiaozhong on 4/12/2024 in #🌎┃global-support
need help about refund
The holder name should be the holder of the real bank account, right?
25 replies
TPToss payments 개발자 커뮤니티
•Created by ShiXiaozhong on 4/12/2024 in #🌎┃global-support
need help about refund
OK, we used the real bank account 190xxxx and got error "환불 계좌번호와 예금주명이 일치하지 않습니다." just now.
25 replies
TPToss payments 개발자 커뮤니티
•Created by ShiXiaozhong on 4/12/2024 in #🌎┃global-support
need help about refund
Updated information: the customer used a "virtual account" instead of his real bank account when he paid, so the account number "790xxx" is the virtual account number. So which account number should we use in the refund procedure? The real bank account number or the virtual account number?
25 replies
TPToss payments 개발자 커뮤니티
•Created by ShiXiaozhong on 4/12/2024 in #🌎┃global-support
need help about refund
In the newest request at 2024-04-12 09:20:45, the holder name did not include number and we still got error there
25 replies
TPToss payments 개발자 커뮤니티
•Created by ShiXiaozhong on 4/12/2024 in #🌎┃global-support
need help about refund
We have contacted the customer and confirmed the bank account number 790xxxx is correct
25 replies
TPToss payments 개발자 커뮤니티
•Created by ShiXiaozhong on 4/12/2024 in #🌎┃global-support
need help about refund
The orderId is 22d4bea7ec6b464c95d289d3f0f6b8a2, thanks
25 replies