email issue at Xpay response.
Hello,
We have an issue in production related to the response from your Xpay system when we try to validate the payment.
When the website redirects to XPay to make the payment, it sends this variable to HPP:
<input type="hidden" name="LGD_BUYEREMAIL" id="LGD_BUYEREMAIL" value="example@example.com"/>
When XPay comes back to our website, we collect in that same variable the email. But it seems that XPay is sending us the variable with an empty value.
In some cases the response does not return the email.
Can you help us? We are having a lot of failed payments because of this problem.
7 Replies
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- 주문번호(orderId) :
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Hello @Fausto (Camper.com), thank you for reach us.
Can you share the LGD_OID value that having this problem?
@Fausto (Camper.com) I received a call from the Korean branch via email and reviewed today and yesterday's transaction details. LGD_BUYEREMAIL param was present in all response values.
If there is a response value that did not receive LGD_BUYEREMAIL, please leave LGD_OID.
hello,
Here is an example of an order number from yesterday that failed to checkout due to this issue.
I tested it on 20th May around 9:45-10:00am.
1508343611
1508343612
1508343615
Thank you!
Thank you, we appreciate your detailed information.
Hi @Fausto (Camper.com) @CAMPER KOREA
As we checked, you did not performed "Approval" procedure to complete the payment for 1508343611, 1508343612 and 1508343615
As you know, Payment need to perform "authentication" and "authorization (approval)".
"authentication" has been completed successfully,
but we did not receive "authorization (approval)" from your side to complete the payment
You have to aware that user might delete the pre-filled email that you sent via request payment
if possible, Please remove the dependency of email at your "authorization (approval)" procedure.
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