Unable to make payment in production environment
We've noticed that, as of today, users are unable to make a payment and are seeing a screen that looks like this.
17 Replies
⏳ 잠시만 기다려주세요! 곧 답변드리겠습니다
오류 문의일 경우 아래 정보를 미리 전달해주시면, 빠른 답변에 도움이 됩니다.
- 주문번호(orderId) :
- 문의 내용 :
(img를 함께 첨부해주시면 도움이됩니다)
* 계약관련 내용은 1544-7772로 문의주세요.
* 주말/공휴일에는 답변이 늦을 수 있어요.
can you share the clientKey that you've used?
@이실장 here it is
live_ck_4vZnjEJeQVxO1m6Do0Z3PmOoBN0k
Do you have someone in charge for Korea?
Due to a risk issue, we requested the buyer name field to be entered. However, as it was not completed within the given deadline, the store appears to have been temporarily suspended.
When making a payment request, the buyer’s name must be sent in the customerName parameter.
@이실장
Sorry for delay. We already add this. But sill get same issue. Can you open this?
You mean the action has been completed, right?
@이실장
Yes we already add this parameter as customerName.
@이실장
you can check "ia-gb-1755-5849-5959-14-20250819152936742" this order code.
👀
@이실장
Is it possible to withdraw the suspension now?
this issue must be forwarded to RM team
So, please wait some time for this - we cannot remove the suspension right now
@Ayaan이안
Please let ne know after the suspension withdraw.
Can you try again?
@이실장
Yes. Its work now. Thank you for your urgent support. 😇
hey brother will anyone tell how do we integrate toss payments with our woccomerce store !!??
can you create the new post?
I will let you know
ok i had made one post titled as "Information for integration toss payments with Wordpress WooCommerce site"
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