Toss - Paypal 연동 관련 문의
해외 고객이 Paypal 결제 시도를 할 경우 아래와 같이 에러메세지가 발생합니다.
'REQUIRED_POSTAL_CODE&message=The specified country requires a postal code.&orderId=50513e8f39104ed9a5d28198a7c6133e&paymentKey=The specified country requires a postal code.'
저희는 서비스 제공업체여서 address filed 를 사용하지 않는데 이와 같은 메세지가 왜 뜨는지 찾을수가 없습니다..
52 Replies
⏳ 잠시만 기다려주세요! 곧 답변드리겠습니다
오류 문의일 경우 아래 정보를 미리 전달해주시면, 빠른 답변에 도움이 됩니다.
- 주문번호(orderId) :
- 문의 내용 :
(img를 함께 첨부해주시면 도움이됩니다)
* 계약관련 내용은 1544-7772로 문의주세요.
* 주말/공휴일에는 답변이 늦을 수 있어요.
페이팔 이용을 위해서는 주소 정보를 받으셔야 합니다.
없다면 그냥 하이픈만 남겨주셔도 되나 추후 분쟁이 발생할 경우 해명할 수 있는 고객 정보 자료가 충분히 있으셔야 합니다
Hi @iam.ayaan, thanks for your replay.
Our products are virtual products those no need to ship.
Do we also need to add shipping parameters?
Hi!
You may need to add shipping address parameters but you can just send -(dashes)
Yes just send as dash
is fake date also accepted?
Yes
got it
Because this data is just for user protection
thanks for your help. I will take a try.
So just normal situation, it will be fine
But if you getting trouble with customer,
You need to give additional customers’ information to Paypal
However, I wonder the error didn't occur before last weekend.
Which error did you got?
Did you or paypal update the regulation?
oh, I mean postal code required error
REQUIRE_POSTAL_CODE?
yes
can you try with 00000
postalCode: ’00000’
address: '-'
and I just tested without shipping in sandbox. it works.
Officially, we are recommend you to input information as attached.
please do not input invalid information if possible.
https://static.tosspayments.com/public/STC.pdf
Yes but this situation is special and some other companies send dashes and 00000 for postal code
저희는 서비스를 제공하는 업체여서 별도의 주소를 수집하지 않고 있습니다. 이 경우에도 Ayaan님께서 전달해주신대로 fake information을 넣으면 안되는 건가요? 아니면 저희가 paypal처리를 위해 고객 정보를 받아야 하는건가요?
if you do not know the valid information
then please do not send the data via request.
those are optional one.
각 객체 내에 필수 정보만 입력 하면 됩니다.
관련 필수 정보는 되도록 고객에게 받으시기 바랍니다.
postal code는 option정보로 알고 있는데 관련 에러가 발생합니다..
'REQUIRED_POSTAL_CODE&message=The specified country requires a postal code.&orderId=50513e8f39104ed9a5d28198a7c6133e&paymentKey=The specified country requires a postal code.'
관련해서는 별도 확인 하겠습니다.
정확하지 않은 정보를 페이팔 측으로 전달 하여, 문제가 발생했을때의 문제 소지를 만드시지 않는것이 좋습니다.
별도 확인하여 업데이트 드릴테니, 기다려 주시기 바랍니다.
네 알겠습니다
감사합니다 !
Hi @유부장 , we did not send invalid information. we just didn't send shipping information. Before last weekend all transaction worked fine. But from last weekend, our customers can not complete the purchase via paypal. And we got the error code from toss like 'code=REQUIRED_POSTAL_CODE&message=The specified country requires a postal code.&orderId=50513e8f39104ed9a5d28198a7c6133e&paymentKey=The specified country requires a postal code.
I got the point, please allow me some time for it.
I have checked transaction, and found that the transaction has been occurred from US.
Based on Paypal policy, postal code is optional one, but some countries are not.
US is one of them. Paypal transaction from some contries (ex US) requires postal code as mandatory one.
We will update our docs for your reference.
Sorry for the inconvenience caused.
https://developer.paypal.com/api/rest/reference/orders/v2/country-address-requirements/#link-countryandregionaddressrequirements
We will update our Docs as soon as possible.
Before then, please refer to the link above.
Thanks @유부장
we set all our transaction as US
so we have to add postal code, right?
Yes, exactly
Did they just change the regulation?
We need to add the shipping parameter that includes postalcode
Yes, please add postalcode.
I do not think that they just changed it, but if you are facing in sudden then we can check for you separately.
Actually, we did not face this error before. So I really want to know what happened.
Could you let me know the successful transaction's orderId?
sure
d2263741e57b4af9b187800795ccfbfb
And does paypay have 'no shipping need' option?
As I checked, your successful transaction did not send "shipping" object, and failed transaction also same.
I will check and get back to you.
Thank you
I have checked internally.
You can ignore "shipping" object for your service product.
* Your current parameter set then fine.
We will enhance our validation to ignore unnecessary value to Paypal.
Please use your spec as is, issue will not be happen again.
There is changes regulation spec between Tosspayments and Paypal, and we have done the hotfix to cover the issue that mentioned here.
We just got a success transaction - a6efe5cb39cd4db2a352039956ee0a45
Thank you!
❤️ 기술문의 경험이 어떠셨나요?!
간단히 코멘트 남겨주세요! 제품 발전에 큰 힘이 됩니다.
Hello, May I know which PayPal Product is supported via Toss Payments? Is PayPal Website Payment Standard or PayPal Express Checkout?
Hi
It should be PayPal Express Checkout.
Great, thank you for confirming. May we have any public link that tells it is Express checkout?
There is no public link for this information, please kindly understand
ok fine.
Atleast are u able to share which PayPal API is used? May be PayPal Product/API link which you have used for PayPal integration?
Please let us know MID (Merchant ID) and BDM that you are communicating with
You mean Toss Payments MID and BDM or PayPal Merchant ID?
I'm just communicating on behalf of my merchant. So I don't have this details at the moment
I see,
Could you email to techsupport@tosspayments.com?
We will provide to you available information via email.