Ayaan•2y ago

Please read before leaving a question.

Here are some things you want to keep in mind when requesting technical support. Please refer to it when leaving a question. 1️⃣ (For error inquiries) Please read the error message. It is not an error that Tosspayments drops itself, For run-time errors returned in English, there is usually a reply in the message. Even if you don't understand English well, you can use a translator. If you do not understand well even with the translator or do not know how to make corrections, please contact us at that time. 2️⃣ (For error inquiries) Please tell us the details of the error, etc. Currently, when some people contact the technical support team, there are people who just say no without providing detailed error details. Without the details of the error, the technical support team will have a hard time figuring out what the error is and making it difficult to help. Therefore, we would appreciate it if you would include at least the following information when proceeding with an error inquiry.

1. What is the error code you wrote, what happens, and what is the intended result (it would be more helpful if you attach an image, etc.)
2. Network tab log/console log at the time of error
3. Test environment (It is better if you provide both server and client side.)

1. What is the error code you wrote, what happens, and what is the intended result (it would be more helpful if you attach an image, etc.)
2. Network tab log/console log at the time of error
3. Test environment (It is better if you provide both server and client side.)

Even if it is not an error inquiry, it will be easier for the technical support team to help if you write down what you want in as much detail as possible when making an inquiry. 3️⃣ Be sure to check the guide and frequently asked questions in detail before inquiring. Most of them are detailed in our guides and frequently asked questions. Before contacting us, please check the Payment Integration Guide and Frequently Asked Questions. 4️⃣ Please call +82-2-1544-7772 for contract inquiries, not technical inquiries. Some features such as billing, key-in payment, and brand pay require additional contracts. It is difficult for the technical support team to respond to such inquiries, so please contact us at +82-2-1544-7772. Exception) After signing a Brand Pay contract, you can contact technical support for setting inquiries to use Brand Pay in a test environment. Thanks for reading the long article. If you keep at least these four things I wrote down today, technical support will be easier. Thank you.

2 Replies

토스페이먼츠 BOT•2y ago

⏳ 잠시만 기다려주세요! 곧 답변드리겠습니다

오류 문의일 경우 아래 정보를 미리 전달해주시면, 빠른 답변에 도움이 됩니다.

- 주문번호(orderId) : - 문의 내용 :

(img를 함께 첨부해주시면 도움이됩니다)

* 계약관련 내용은 1544-7772로 문의주세요. * 주말/공휴일에는 답변이 늦을 수 있어요.

토스페이먼츠 BOT•2y ago

❤️ 기술문의 경험이 어떠셨나요?!

간단히 코멘트 남겨주세요! 제품 발전에 큰 힘이 됩니다.