Refund With Virtual Account
I made the refund with the virtual account method. Order status has changed to CANCELED but my account has not received refund yet, am I doing something wrong. Please check help me.
OrderId: dongnaecar-toss-37-92c77f27-dd0f-4f35-bcf5-ea824410b14a
Thank you very much
8 Replies
⏳ 잠시만 기다려주세요! 곧 답변드리겠습니다
오류 문의일 경우 아래 정보를 미리 전달해주시면, 빠른 답변에 도움이 됩니다.
- 주문번호(orderId) :
- 문의 내용 :
(img를 함께 첨부해주시면 도움이됩니다)
* 계약관련 내용은 1544-7772로 문의주세요.
* 주말/공휴일에는 답변이 늦을 수 있어요.
Please view image
In the case of a virtual account cancellation request, if you request a cancellation, Toss Payments will request a deposit for a refund on the D+1st and the bank will process the deposit to your account on the D+2nd, which will take a total of 2 days.
Thank you, then I will wait 2 more days.
❤️ 기술문의 경험이 어떠셨나요?!
간단히 코멘트 남겨주세요! 제품 발전에 큰 힘이 됩니다.
Hi @이실장,
I just checked my order today, it's been 3 days now. But the order is still pending. Does the waiting period include weekends?
Only count working day and today is Korea Holiday
Yes @Nguyen Tien Dung, Please note that every system runs as "business days". In addition, once Toss Team mentioned, today is Korea Buddhism's day holiday, so you need to waiting few more days. Thanks